HealthSphere
A customizable SaaS platform enabling telehealth appointments for patients, specialists, and healthcare organizations across Australia.
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A customizable SaaS platform enabling telehealth appointments for patients, specialists, and healthcare organizations across Australia.
HealthSphere was a SaaS telehealth platform designed to connect remote patients with specialists in city centres, addressing critical barriers to healthcare access such as distance, cost, and availability. Initially created to support a variety of healthcare use cases, the platform enabled services ranging from cardiology and endocrinology consultations to psychological appointments.
As the sole designer, I played a pivotal role in HealthSphere's growth and evolution over six years. My work involved designing new features, refining workflows, and collaborating closely with developers and stakeholders to ensure the platform's scalability and usability. Through continuous iteration, HealthSphere expanded to support a wide variety of healthcare organisations and bespoke workflows. Over time, it became a flexible and indispensable tool, improving access to specialist care in remote areas, fostering collaborative care between general practitioners and specialists, and streamlining administrative operations for healthcare providers.
Accessing specialist healthcare in rural and remote areas of Australia can be a significant challenge, often requiring patients to travel vast distances by car or plane to attend appointments. These logistical barriers delay access to care, leading to poor health outcomes, such as untreated chronic conditions and missed opportunities for early intervention.
An Australian healthcare organisation identified that bespoke telehealth software could address these issues by connecting remote patients with specialists through high-quality video conferencing optimized for poor internet connections.
The Australian healthcare organisation partnered with our software company to design and roll out a telehealth solution that could overcome the challenges of providing specialist care to patients in rural and remote areas.
Over the course of 6 - 7 years, we collaborated closely with stakeholders through iterative design and development cycles to create a robust system that seamlessly connected patients, specialists, and support teams. The platform's adaptability allowed it to support complex workflows with real-time monitoring, bespoke reporting, and user-friendly tools. HealthSphere streamlined operations for concierge teams while improving patient access to care, enabling many organisations to deliver personalised telehealth solutions that evolved alongside their needs over the years.
Custom-designed Speed Test and Quick Start Guides were integral to reducing technical barriers. These tools allowed patients and specialists to test their devices, internet connections, and setup ahead of time. By addressing potential issues before appointments, these features ensured sessions began promptly and with minimal disruption.
A centralized feed displayed all current and future appointments for the clinic or organization, providing staff with a comprehensive view of scheduling and activity. This feature streamlined day-to-day operations, helping teams stay organized and respond quickly to changes, cancellations, or urgent scheduling needs.
Administrators could efficiently manage user roles and permissions, ensuring individuals only accessed data relevant to their role to maintain compliance and data security.
The platform also supported complex tenant hierarchies, allowing parent organisations to oversee and manage settings for multiple child tenants. Each tenant could fully customise their experience with bespoke workflows, features, branding, support contact details, email templates, and login pages.
